Error Codes

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Running the Reset Utilities

In some cases, you may experience a problem with your Pastel 2007 package and you may need to be sent the Reset Utility.

You will receive the utilities via email. Once you receive the file(s), follow the appropriate steps to download and run the utility.

 

  1. On the email, right-click on the attachment (Reset3004.rename2exe), and select Save As
  2. In the Save Attachment window, click on My Computer in the left-hand pane.
  3. Double-click on Local Disk (C:)
  4. Double-click on the Pastel07 (or Xpress07) folder
  5. Next to the Save button at the bottom, there is a field for the File Name. Currently you will have Reset.rename2exe.
  6. Change the File Name to Reset.EXE
  7. Click on Save.
  8. Now, close the email program, and go into:  My Computer, Local Disk (C:),  Pastel07 (or Xpress07), and double-click on the Reset..EXE file (or just Reset).
  9. Select the option that you require: Clear RegistrationClear Company, or Reset Last Used Date.
  10. Click on OK on the confirmation message.
  11. Once done, click on Close to close the utility.

Imcontrol.ocx

Detail: This error usually occurs when opening Pastel or Xpress. The file is either missing or corrupt.

Solution:
-Click on start
-Click on search
-Select all files and folders
-Where all or part of the file name type imcontrol.ocx
-Double click on my Computer
-Double click on Local Disc C
-Double click on Program Files
-Double click on Commom files
-Double click on Softline Pastel
-Click on start….run
-In the command file type regsvr32
-drag the file from Softline Pastel folder and place it after the 32 (ensure that there is a space after the 32)
-click on OK
-Insert the Pastel CD
-Explore the CD
-Double click on the Util folder
-Double click on the Other Folder
-Double click on pastelcomp9.bat
-Wait till black screen disappears

open Pastel again, if the error persists then rename the Pastel or Xpress folder to .old and reinstall Pastel

 

To overwrite the accfcurr.date file

To overwrite the accfcurr.date file (if you do not use Foreign Currency), please do the following:

 

  1. Close Pastel, on all machines, and then on the machine where the data is kept, double click on My Computer.
  2. Double click on your local drive C, and then on the Pastel07 folder.
  3. Double click on the company folder and look for the file called cfcurr.dat.
  4. Right click on the file, select the rename option and substitute the .dat extension with .old (Your file should then be accfcurr.old).
  5. Under your Pastel07 folder, where you’ve selected the company folder, there is a folder called Custom, double click on it.
  6. Double click on the folder called Language, and look for the file called accfcurr.eng.
  7. On the file right click and copy. Then go back to your company folder, inside the folder, right click and paste.
  8. Then rename the file to accfcurr.dat (substitute the .eng extension with .dat.).

 

Open Item out of Balance

The ACCOI.dat file is corrupt
- After running a data integrity test an error report is generated with the details ”Open Item out of Balance”. This means that your Masterfile balances and transactions are correct but the Open Item history is corrupt.

- Ensure you have a backup of your data

- Make a copy of your company by going to File…New and the select “Copy from another company” and select your company to copy from

- In the original company, print the following reports on the customer(s) or the supplier(s) affected:
- Detailed Ledger for the affected customer(s) or supplier(s)
- Statement/Remittance for the affected customer(s) or supplier(s)

- Compare these reports and find the transactions that are missing from the Statement/Remittance

- Open the Copy Company

- Process the missing transactions in exactly the same way that they were processed originally (this is using the same date,

reference, amounts and accounts) in the Copy Company and update them.

- View only the Statement in the Copy Company and make sure the missing transactions are there and that the statement is correct

- Close Pastel

- Open Windows Explorer and browse to your Original Company folder

- Look for a file called accoi.dat, right-click on it, click on Rename and rename it to accoi.old

- Browse to your Copy Company folder

- Locate the file called accoi.dat and copy it to your Original Company folder

- Run the data integrity in the original company – verify data only

- If there are no errors, you should delete the copy company as to avoid confusion

- To make sure that everything is working correctly, print the statement and detailed ledger again – they should now be in balance.

 

You cannot view or change the Read-only or the System attributes of folders in Windows Server 2003, in Windows XP, in Windows Vista or in Windows 7

You may experience any of the following symptoms:

  • You cannot view or change the Read-only or System attributes of a folder by using the Properties dialog box for the folder. For example, you may experience the following symptoms:
  • When you view the General tab of a folder’s Properties dialog box, the Read-only check box is not available, and there is no check box to change the System attribute.
  • You click to clear or click to select the Read-only check box on the General tab of a folder’s Properties dialog box. When you click OK or Apply, you receive the following message:

Confirm Attribute Changes
You have chosen to make the following attribute changes:
unset read-only
Do you want to apply this change to this folder only, or do you want to apply it to all subfolders and files as well?

If you click Apply changes to this folder only, the Read-only attribute is changed for all the files in the folder. However, the Read-only attribute is not changed for the folder, its subfolders, or any files in its subfolders. If you click Apply changes to this folder, subfolders, and files, the Read-only attribute is changed for all files in the folder and all files in the subfolders. However, the Read-only attribute is not changed for the folder or its subfolders.

  • Some programs may display error messages when you try to save files to a folder that uses the Read-only or System attribute. As a result, these programs may not be able to save files to the folder.

CAUSE

Unlike the Read-only attribute for a file, the Read-only attribute for a folder is typically ignored by Windows, Windows components and accessories, and other programs. For example, you can delete, rename, and change a folder with the Read-only attribute by using Windows Explorer. The Read-only and System attributes is only used by Windows Explorer to determine whether the folder is a special folder, such as a system folder that has its view customized by Windows (for example, My Documents, Favorites, Fonts, Downloaded Program Files), or a folder that you customized by using the Customize tab of the folder’s Properties dialog box. As a result, Windows Explorer does not allow you to view or change the Read-only or System attributes of folders. When a folder has the Read-Only attribute set it causes Explorer to request the Desktop.ini of that folder to see if any special folder settings need to be set. It has been seen where if a network share that has a large amount of folders set to Read-only, it can cause Explorer to take longer then what is expected to render the contents of that share while it waits on the retrieval of the Desktop.ini files. The slower the network connectivity to the share the longer this process can take to the point where Explorer may timeout waiting for the data and render nothing or appear to hang.

Note In some previous versions of Windows, you can change the Read-only attribute for folders by using the Properties dialog box for the folder, but no versions of Windows permit you to change the System attribute by using Windows Explorer.

 

Steps to work around this problem

To work around this problem, use the Attrib command at a command prompt (Cmd.exe) to view or to remove the Read-only or the System attributes of folders.

 

To view or to remove the Read-only or the System attributes of folders in Windows Server 2003 or in Windows XP

  1. Click Start, click Run, type cmd, and then press ENTER.
  2. To view the syntax for the Attrib command, type attrib /? at the command prompt.

Warning If you remove the Read-only or System attribute from a folder, it may appear as a ordinary folder and some customizations may be lost. For example, Windows customizes the Fonts folder and provides a special folder view that permits you to hide variations, such as bold and italic. It also permits you to change the folder’s view settings in ways that are specific to fonts. If you remove the Read-only and System attributes of the Fonts folder, these customized view settings are not available. For folders that you have customized by using the Customize tab of the folder’s Properties dialog box, the folder icon and other other customizations may be lost when you remove the Read-only attribute.

If a program cannot save files to a folder with the Read-only attribute, such as My Documents, change the Read-only attribute to System by using the Attrib command at a command prompt.

To remove the Read-only attribute and to set the System attribute, use the following command:

attrib -r +s drive:\<path>\<foldername>

For example, to remove the Read-only attribute and to set the System attribute for the C:\Test folder, use the following command:

attrib -r +s c:\test

Be aware that some programs may not operate correctly with folders for which the System attribute and the Read-only attribute are set. Therefore, use the following command to remove these attributes:

attrib -r -s c:\test

 

To view or to remove the Read-only or the System attributes of folders in Windows Vista or Windows 7

  1. Click Start, click Run, type cmd, and then press ENTER..
  2. To view the syntax for the Attrib command, type attrib /? at the command prompt.

To remove the Read-only attribute and to set the System attribute, use the following command:

attrib -r +s drive:\<path>\<foldername>

For example, to remove the Read-only attribute and to set the System attribute for the C:\Test folder, use the following command:

attrib -r +s c:\test

Be aware that some programs may not operate correctly with folders for which the System attribute and the Read-only attribute are set. Therefore, use the following command to remove these attributes:

attrib -r -s drive:\<path>\<foldername>

For example, to remove both the Read-only and the System attributes from the C:\Test folder, use the following command:

attrib -r -s c:\test

If the Run command is not listed on the Start menu, do the following:

Click Start, click All Programs, click Accessories, and then click Run.

 

STATUS

This behavior is by design.

MORE INFORMATION

Windows stores file and folder attributes in the file system with the file and folder name, extension, date and time stamps, and other information. The Read-only check box for folders is not available because it does not apply to the folder. You can use this check box to set the Read-only attribute for files in the folder. However, you cannot use Windows Explorer to determine whether a folder has the Read-only and System attributes set. To determine the attributes that are set on a folder, or to change these attributes, you must use the Attrib command at a command prompt.

 

APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Enterprise N
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Home Premium N
  • Windows 7 Professional
  • Windows 7 Professional N
  • Windows 7 Starter
  • Windows 7 Starter N
  • Windows 7 Ultimate
  • Windows 7 Ultimate N
  • Microsoft Windows Server 2003, 64-Bit Datacenter Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows XP Media Center Edition 2005 Update Rollup 2
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Business N
  • Windows Vista Business N 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate

 

Runtime Error Overflow 6 : Updating Invoices, Viewing General Ledger

When this error occurs on supplier invoices, run the fixes. In those fixes is a link number fix. Hopefully that should work

Status 54 File 9 accprd.dat

Rebuild the file

Status 54 File 7

Overwrite the accuser file

Remember the following:

1. To setup all users again (if more than one user on system)
2. To check the document numbers still in sequence
3. To check the date and period on all open batches.

IF THIS IS HAPPENING IN PARTNER2005, DATA MUST BE SEND FOR A DATAFIX TO PASTEL

Error 12, File 46 : Running A Legislative Release

Cause : The company files were not converted completely after installing an update

Solution : Remove Payroll though Add/Remove programs on the Control Panel and then reinstall the latest CD.  After installing, open the company again, it should run a conversion.  The leg release should now run without any problems

Runtime Error 75 : Printing Invoices

Two levels of sharing i.e. the c drive and the Pastel directory is shared. Only the Pastel directory must be shared.

 

Another scenario would be where the Pastel directory are both shared and Permissions are not set to Full Control but Read-Only (this is on the Pastel directory)

 

Problem with the mapping- must re-map the drive

Path/file access error

When opening a company or while processing

 

It could be that the client just restored from a CD and the file attributes are still on Read only. Change all files to Archieve.

 

If a client processors a backup on the server and a ‘path/file Access Error’ occurs

Reasons: too many users on the server or the user doesn’t have write access to the srever or there’s a network error.

Solution: remove users from the server or give write access to this user or check the network connection or hardware on the client and the server.

Rebuilding files

This procedure for rebuilding files will only be as effective if the file is a recognizable Btrieve file. If there is data corruption, Btrieve will still recognize the file.

Make a backup of the data.

Go to dos. And then go to the company dir

Rename the dat file to old

Copy the skeleton file from the paywin dir into the compant and rename it to at.

Go to the Btrieve file manager click on DATA…save, from btrieve file…full path C;\paywin\company\file,old, from sequential file c:\paywin\company\file.tmp. it might ask you for you owner name- upper case OMHWTTC

Then click on DATA…load. From sequential file C:\paywin\company\file.tmp to Btrieve file C:\paywin\company\file.dat.

If this does not work you will have to edit the file in DDF.

Zip Backup

The ZIP backup we use is Exceed.Zip, and not a Pastel written application. They must have backed up via Pastel in order to use the restore in Pastel. If they get an error, try backing up to stiffy disks. If you want to backup on one PC and restore it on another, you must first create a blank company on the new PC with the same name as the backed up company.

 

If, on a backup, a literal displays that says ‘literal file out of date’, it is not an error. A new literal has been written for it, and it will be corrected on the next batch.

 

Does not want to back to the Hard drive or either he A drive: remove the ZIP files out of the company directory.

Year to date figures not carried over to the next period

YTD figures not carried over after pay period update: Utility rebuild total works in many cases, else restore from backup and make sure that 8000 and 8001 is on default tab, try putting it on default tab in current period

Illegal Function Call – Printing VAT Report

Kicks you out of Pastel.

Delete ACCCNTRL.000 and ACCCDFLT.000 out of Pastel company folder.

Status 8 File 51

Check in the Pastel folder for the acceuro.txt file. If missing, Email the customer your acceuro.txt file to save into their Pastel folder.

Runtime Error 52 : Emailing Invoices To Customer

Copy the invhtml.eng file from the customer folder to the problem company.

Delete the specific invoice, recreate and you’ll be able to mail it.

If batch is updated, pass credit note for that invoice, create a new invoice and email.

Corruption on the problem invoice is the problem.

 

Document Prints But Without The Borders Around The Quantity And Unit

When printing an emailed invoice to printer (from IE), the Document Prints But Without The Borders Around The Quantity And Unit

 

In Internet Explorer, Tools..Internet options..Advanced….Printing..Select Print Background.

 

HTML Editor: Database field for ‘customer telephone no.’ (~cteln), but the emailed invoice prints ~cteln instead of the customer.

The database fields have to be inserted on the csdoc*.enz in order for it to print. The html form reads from the enz file.

Status 94 : Even Though User Has Appropriate Rights

Status 94: “The application encountered a permission error”

 

Problem Environment:

Pervasive.SQL v7

 

Pervasive.SQL 2000

 

Microsoft Windows NT

 

Microsoft Windows 9.x

 

Solution:

Run regedit. Under HKEY_CURRENT_USER\software\Pervasive Software\communications Requester\Version 7\settings. Delete SAT entries (ie SatEntry0, SatEntry1, etc) and set the value for NumSatEntries to 0.

Note: With Pervasive.SQL 7 and Pervasive.SQL 2000 pre-Service pack the keys are located under HKEY_LOCAL_MACHINE.

 

If you are not using NetBias be sure to remove it from Configuration Utility under Communication Protocols\Supported protocols at both the server and client machines.